Rutgers U.-Heldrich Center: Helping Job Seekers Who Have Limited Basic Skills

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The John J. Heldrich Center for Workforce Development at Rutgers, The State University of New Jersey, published the following paper, available as a pdf document here: Helping Job Seekers Who Have Limited Basic Skills.

Here's the table of contents, pasted verbatim:

Part I
Understanding the Customer: The Characteristics, Challenges and Service Needs of Career Center Customers Who Have Limited Basic Skills
I. Who Is the Customer? Characteristics and Career Choices of Career Center Customers Who Have Limited Basic Skills
II. Navigating a Sometimes Stormy Labor Market: Challenges These Customers Face In the World of Work
III. How Career Centers Can Help: Customers’ General Service Needs

Part II
Laying the Foundation: The Basics of Planning a Comprehensive System of Services for Job Seekers Who Have Limited Basic Skills
I. Map It Out: Inventory Customer Needs and Existing Resources
II. Stake Your Claim: Identify Your Goals and Target Service Group(s), Build Community Support and Find Resources
III. Get It Together: Create a Plan to Coordinate, Evaluate and Improve Services

Part III
Implementing Your Plan: Meeting the Unique Service Needs of Job Seekers Who Have Limited Basic Skills
I. Make It Universal: Support Access to Career Center Services
II. Size Up the Issue: Provide Initial Assessment of Customers’ Interests, Needs and Strengths
III. Build Skills: Meet Customers’ Training and Education Needs
IV. Support Success: Ensure Customers Have Access to Support Services

Part IV Keeping It Going! An Introduction to Supporting Your System of Services for Customers Who Have Limited Basic Skills
I. Support Your People: Provide Training Opportunities for Your Basic Skills Staff
II. Follow the Plan: Perform the Evaluation You Designed
III. Facilitate Change: Support Organizational Development
IV. Get the Word Out: Publicize the Success of Your Program

Appendix A Examples of Job-related Basic Skills Curricula
Appendix B Resources for Further Research
Appendix C Recommendations on Computer-based Resources for Adult Educators